Terms of Service

1. Service Description

Davis Piano Refinish provides professional piano services including:

• Piano tuning and pitch adjustment
• Piano repair and mechanical restoration
• Piano refinishing and cabinet restoration
• Complete piano restoration services
• Piano assessment and consultation
• Moving consultation and guidance

2. Service Estimates and Pricing

Estimates

• All estimates are provided free of charge
• Estimates are valid for 30 days from the date provided
• Final pricing may vary based on actual conditions discovered during service
• Any significant price changes will be discussed and approved before proceeding

Payment Terms

• Payment is due upon completion of services unless other arrangements are made
• We accept cash, checks, and major credit cards
• For major restoration projects, payment plans may be available
• A deposit may be required for extensive restoration work

3. Service Performance

Scheduling

• Service appointments are scheduled based on availability
• We will provide reasonable notice of any schedule changes
• Customers should provide 24-hour notice for appointment cancellations

Access and Preparation

• Customers must provide safe and reasonable access to the piano
• The work area should be clear of personal items and obstacles
• Adequate lighting and ventilation should be available for service work

4. Quality and Workmanship

We stand behind our work with the following commitments:

• All services performed by qualified and experienced technicians
• Use of quality materials and industry-standard techniques
• Workmanship warranty on completed services (terms vary by service type)
• Customer satisfaction is our priority

5. Limitations and Disclaimers

Piano Condition

• Some pianos may have pre-existing conditions that affect service outcomes
• Age, previous maintenance, and environmental factors impact service results
• We will inform customers of any limitations discovered during assessment

Environmental Factors

• Humidity, temperature, and climate changes affect piano stability
• Customers are responsible for maintaining appropriate environmental conditions
• We provide guidance on proper piano care and environmental control

6. Liability and Insurance

Davis Piano Refinish maintains appropriate business insurance and:

• Takes reasonable care to prevent damage during service
• Is not liable for pre-existing damage or conditions
• Liability is limited to the cost of services provided
• Customers should maintain appropriate homeowner's or renter's insurance

7. Cancellation and Refund Policy

Service Cancellation

• Customers may cancel appointments with 24-hour notice
• Same-day cancellations may incur a service call fee
• We reserve the right to cancel services for safety or access concerns

Refunds

• Refunds are considered on a case-by-case basis
• Services performed in good faith are generally non-refundable
• Disputes will be addressed promptly and fairly

8. Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Davis Piano Refinish and protected by copyright and trademark laws. Unauthorized use is prohibited.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information. By using our services, you consent to our privacy practices as described in our Privacy Policy.

10. Dispute Resolution

In the event of a dispute:

• We encourage direct communication to resolve issues
• Disputes will be governed by Washington State law
• Any legal proceedings will be conducted in Washington State courts
• We prefer mediation or arbitration when appropriate

11. Changes to Terms

We may update these terms from time to time to reflect changes in our services or legal requirements. Updated terms will be posted on our website with a new "Last updated" date. Continued use of our services constitutes acceptance of any changes.

12. Contact Information

For questions about these terms or our services, please contact us: