Refund Policy

1. Service Satisfaction Policy

We strive for 100% customer satisfaction with every service we provide. Our experienced technicians use quality materials and proven techniques to deliver exceptional results. If you're not completely satisfied with our work, we will work with you to make it right.

2. Refund Eligibility

Services Eligible for Refund Consideration

• Piano tuning services that do not meet professional standards
• Repair work that fails to address the identified problem
• Refinishing work that does not match agreed-upon specifications
• Services cancelled before work begins (full refund)

Services Not Eligible for Refund

• Services completed to professional standards as agreed upon
• Issues arising from pre-existing piano conditions disclosed during assessment
• Problems caused by environmental factors beyond our control
• Normal wear and settling after service completion
• Customer dissatisfaction with piano's inherent limitations

3. Refund Process

Step 1: Contact Us

If you're not satisfied with our service, please contact us within 30 days of service completion:

• Phone: (425) 226-0102
• Email: juliendodson@davisdlrefinish.com
• Describe the specific issues or concerns
• Provide photos if applicable

Step 2: Assessment

We will schedule a follow-up visit to assess the situation and determine the best course of action. This assessment is provided at no additional charge.

Step 3: Resolution

Based on our assessment, we will offer one of the following solutions:

• Corrective Service: Additional work to address the issues at no charge
• Partial Refund: Refund portion of payment if partial satisfaction achieved
• Full Refund: Complete refund if service did not meet professional standards
• Alternative Solution: Other mutually agreeable resolution

4. Service-Specific Refund Guidelines

Piano Tuning

• Refund available if piano is not properly tuned to standard pitch
• No refund for pianos that cannot hold tuning due to structural issues
• Retuning provided at no charge within 2 weeks if tuning fails prematurely

Piano Repair

• Refund available if repair does not address the identified problem
• Warranty period applies to all repair work (varies by repair type)
• Additional issues discovered during repair are quoted separately

Piano Refinishing

• Refund available if finish does not match agreed specifications
• Touch-up work provided at no charge for minor imperfections
• Complete refinishing redo in cases of major finish failure

Full Restoration

• Comprehensive warranty covers all aspects of restoration work
• Staged payment system allows for assessment at each phase
• Refund consideration based on completed work phases

5. Refund Timeline

Processing Time

• Assessment: Within 7 business days of contact
• Decision: Within 3 business days of assessment
• Refund Processing: Within 10 business days of approval
• Credit Card Refunds: 3-5 business days to appear on statement
• Check Refunds: 7-10 business days for processing and mailing

6. Warranty Information

Our services come with the following warranty periods:

• Piano Tuning: 30-day stability period
• Minor Repairs: 90-day warranty on parts and labor
• Major Repairs: 6-month warranty on parts and labor
• Refinishing Work: 1-year warranty on finish quality
• Full Restoration: 2-year comprehensive warranty

7. Dispute Resolution

If we cannot reach a mutually satisfactory resolution:

• We encourage open communication to understand your concerns
• Third-party mediation may be considered for complex disputes
• All disputes are subject to Washington State law
• We prefer to resolve issues directly rather than through legal proceedings

8. Prevention and Quality Assurance

To minimize the need for refunds, we:

• Provide detailed estimates and explanations before beginning work
• Communicate any issues or changes during the service process
• Use only quality materials and proven techniques
• Perform quality checks before considering work complete
• Provide care instructions and maintenance recommendations

9. Contact Information

For refund requests or questions about this policy, please contact us: