Privacy Policy

1. Information We Collect

Personal Information

When you contact us or request our services, we may collect:

• Name and contact information (phone number, email address)
• Service address and location details
• Piano information (type, brand, condition, service needs)
• Service preferences and scheduling information
• Payment information for completed services

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system details

2. How We Use Your Information

We use your personal information to:

• Provide piano tuning, repair, and refinishing services
• Schedule appointments and communicate about service details
• Process payments and maintain service records
• Send service reminders and maintenance recommendations
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• Service Providers: Trusted partners who assist with payment processing, scheduling, or other business operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encrypted communications, and limited access to personal information on a need-to-know basis.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and improve site functionality
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Enable social media features and integrations

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records are typically maintained for 7 years for warranty and tax purposes. Marketing communications data is retained until you opt out or request deletion.

7. Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us: